Fakhri
Ilham Pradhana

Analyzing end-to-end operational workflows — ordering, inventory, production, and point of sale — to produce structured process diagrams and functional requirements. Working directly with suppliers, partners, and customers to gather improvement inputs and translate them into documented business rules that support scalable, systemized operations.

Ensuring alignment between digital tools (POS, reporting, inventory tracking) and actual operational realities — not retrofitted after the fact, but designed from observed workflow logic.

Gathering and documenting requirements for order management, fulfillment, and customer communication workflows. Developing standardized process flowcharts and basic functional specifications that form the operational backbone for scalable retail growth.

Acting as liaison between digital platforms — Shopee marketplace and internal tracking systems — and day-to-day business operations. This engagement is the foundation for the Batik Benhur growth case study.

Owned the complete SDLC execution process for an AI-powered video highlight platform serving gaming content creators globally. Created and maintained BRDs and FSDs aligned with stakeholder requirements. Collected functional requirements directly from external partners and converted them into system specifications, acceptance criteria, and release checklists.

Managed all Agile Scrum ceremonies — stand-ups, sprint planning, backlog grooming, retrospectives. Served as the primary communication bridge between the product team and both internal and external stakeholders. Validated every development output against approved BRD/FSD before release — ensuring what was built matched what was agreed.

Designed flowcharts, flowmaps, process diagrams, ERDs, and UI screens based on functional requirements. Worked in close collaboration with developers to ensure implementation fidelity — closing the gap between documented requirements and actual build outputs.

Supported both Scrum and Kanban workflows while conducting iterative usability reviews to improve user engagement. Reduced implementation errors by 25% through tighter design-to-development handoff discipline.

Collected system requirements for e-grocery and logistics platforms from both internal and external stakeholders. Facilitated cross-functional alignment sessions and produced process diagrams, user flows, and ERDs serving as the shared source of truth across the product team.

Supported Agile sprint execution throughout the internship — achieving 95% on-time delivery. Conducted iterative usability reviews to identify interaction friction points and refine flows based on real user feedback.